Thank you for shopping with Avelisses. We are committed to delivering your order quickly and securely.

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Order Processing

• Orders are processed within 1–2 business days (Monday to Friday).
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

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Shipping Time

We aim to deliver all orders within:

📦 Estimated Delivery: 3–5 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, customs processing (for international orders), or other unforeseen circumstances.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

Any available free shipping promotions will be clearly displayed on our website.

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Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, if tracking is available for your shipment.

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Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

Avelisses is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

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Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to help locate your package and resolve the issue as quickly as possible.

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Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged package and item(s) so we can assist you promptly.

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Contact Us

If you have any questions about our Shipping Policy, please contact us:

Avelisses
42 Station Ave
Caterham, Surrey CR3 6LB
United Kingdom

Phone: +44 7498 578754

We aim to respond to all shipping inquiries within 24–48 business hours.