At Avelisses, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

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Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely through our payment providers)
• Order history
• IP address
• Browser type and device information
• Cookies and website usage data

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How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Communicate with you regarding your purchase.
• Provide customer support.
• Prevent fraud and unauthorized transactions.
• Improve our website and shopping experience.
• Comply with legal obligations.
• Send promotional emails if you have chosen to receive them.

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Payment Information

We do not store your credit or debit card details.

Payments are securely processed by trusted third-party payment providers using encrypted technology.

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Cookies

Our website uses cookies to:

• Keep your shopping cart active.
• Remember your preferences.
• Improve website performance.
• Analyze website traffic.
• Personalize your shopping experience.

You can disable cookies through your browser settings, although some website features may not function properly.

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Sharing Your Information

We never sell or rent your personal information.

We may share your information only with trusted service providers who help us operate our business, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Fraud prevention services
• Marketing providers (where applicable)

These partners only receive the information necessary to perform their services.

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Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Although we use secure systems, no method of internet transmission is completely secure.

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Your Rights

Depending on your location, including under the UK GDPR, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal data.
• Restrict or object to certain processing.
• Withdraw consent where applicable.
• Request a copy of your personal data.

To exercise your rights, please contact us using the details below.

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Data Retention

We retain your information only as long as necessary to:

• Fulfill your orders.
• Meet legal and tax obligations.
• Resolve disputes.
• Enforce our agreements.

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Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

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Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

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Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Avelisses
42 Station Ave
Caterham, Surrey CR3 6LB
United Kingdom

Phone: +44 7498 578754

We aim to respond to all privacy-related inquiries within 24–48 business hours.